Lido:
Sofia

Mini Hex - 12"x12"x1/4” overall sheet, 1"x1"x1/4" individual tiles; (143 pieces per sheet with a fixed 1/16” grout joint)
Confetti - 12"x12"x1/4” overall sheet, 1/2"x1/2"x1/4" individual tiles; (576 pieces per sheet with a fixed 1/16” grout joint)
Bouchon - 12"x12"x1/4” overall sheet, 1"x1"x1/4" individual tiles; (144 pieces per sheet with a fixed 1/16” grout joint)
Double Pixies - 12"x12"x1/4” overall sheet, 2"x4"x1/4" individual tiles; (18 pieces per sheet with a fixed 1/16” grout joint)
Fiddlestick - 12"x12"x1/4” overall sheet, 1/2"x1 1/2"x1/4" individual tiles; (192 pieces per sheet with a fixed 1/16” grout joint)

Disclaimer: Please note all dimensions are nominal. Additionally, dimensions between tiles can vary +/- 1/8 inch.

OUTERclé’s products are mostly handcrafted and may vary in size, texture, color, shade, and inherent imperfections, and production batches or "lots" of artisan tiles can vary. Therefore, the images on the website photography or your sample order may not match the current lot or your full tile order.

OUTERclé recommends grout joints for some product collections, which may be automatically calculated in the “pieces per square foot” calculation. It is the sole responsibility of the installer or project manager to measure accurately and ensure that grout joint sizes are factored into product order quantities. If you desire a smaller grout joint than that recommended by OUTERclé, have your installer advise you how much extra tile you should order. For many collections, we recommend a minimum of 20% overage to accommodate routine breakage, etc. However, some collections have a recommended overage of 20% to 30%. Please be sure to check for your specific tile what our recommended overage is. If you wish to achieve a specific design aesthetic, we recommend ordering at least 30% - 35% MORE than the project requirements to “cherry-pick” tiles.

Because of the nature of the materials and the handcrafting process, OUTERclé can never guarantee a color match from previous orders. Avoid add-on orders by having your installer or project manager to measure carefully and order enough overage.

We highly recommend having your installer present during the curbside delivery to inspect the shipment and move the product to the storage location. All damages, shortages, or incorrect tiles received must be reported within 48 hours of delivery claims@outercle.com. Please note OUTERclé is not responsible for any costs associated with, but not limited to, contractor fees, project-related delays, or denied claims not reported within 48 hours of delivery.

We strongly suggest choosing installers who have shown their commitment to their craft and remained current with the latest methods and materials. We suggest requiring references and a portfolio along with a bid or estimate to ensure the installer has successfully completed work of similar size, scope, and complexity. Your installation will only be as good as your installer. OUTERclé does not offer installation support.

OUTERclé does not accept returns on any product orders.

OUTERclé offers general information about our tiles and their unique qualities and usages. OUTERclé does not provide project management or installation advice; that is the responsibility of your experienced installer. Please note that this list is not a step-by-step instruction manual but rather an awareness-raising guide to stress the importance of involvement in your tile/materials installation process.

• CORRECT TILE QUANTITY/OVERAGE. Request that your design professional/installer measure and determine the precise square footage needed for the project. (We recommend adding a minimum of 20% more to account for overage, although certain materials and collections suggest 20-30% for overage.)

• TIMING. Budget enough time for the installation with your design professional/installer for the type of tile you are thinking of installing and make sure to take into account shipping delays.

• SAMPLING. Ensure that your design professional/installer provides samples using the product you are interested in. (Please note that most of our tiles are handcrafted using natural materials, and product samples or website photography may not match the full tile order.)

• TECHNICAL SPECIFICATIONS. You and your design professional/installer must be familiar with all material specifications (on each product page). If you do not understand them, please email contact@outercle.com

• GROUT. You and your design professional/installer are responsible for selecting a grout that meets your project’s specific needs. Refer to the ANSI and/or ISO standards for your project. Please note that OUTERclé does not provide specific grout brand, type, or color recommendations. 

Industry standard suggests adding at least 20% overage due to tile cuts, potential shipping breakage, or future repairs.

• DELIVERY and CLAIMS. When the tiles are delivered, be on-site with your design professional/installer to inspect them together. If there are any issues with the tile received, please report them within 48 hours to claims@outercle.com.

More information about OUTERclé’s shipping, delivery and claims policies can be viewed here.

• REQUIRE YOUR INSTALLER PERFORM A “DRY RUN”. Before installing, make sure to lay out and blend ALL BOXES of your tiles so that your variations in color, and tiles that bear chips and pits are artfully placed as you would like. The best placement of these nuances throughout your installation must be guided by you and/or your design professional to realize the best possible blend of your shipment of our limited-availability tiles.  Your installation is only as good as your DRY RUN.

• REQUIRE MOCK-UP BOARDS. We urge all our clients to require creation of mock-up boards before installation.  This allows you and your designer/installer to test your tile layout in mock-up form and lets you view your design in the space and lighting in which it your tiles will be installed. Mock-ups also help ensure your grout color and grout joint size are to your liking. 

• SUBSTRATE. Before installation, make sure your project engineer and installer have prepared your substrate properly.  Surfaces should be flat, clean, and free of any sealants, waxes or other contaminants prior to installation.  Also, ensure that any drainage requirements have been taken into consideration before beginning installation.

• EXPANSION JOINTS. Confer with your installer and project engineer that expansion joints are placed at recommended intervals (these will vary depending upon your project’s needs) and are properly constructed.

• PROCESS. Ensure that your design professional/installation team:

• Prepares tile for installation (including pre-sealing if required)

• Select the proper thinset and grout for your project, and prepare and apply the thinset mortar and grout according to the manufacturer’s instructions.

• Properly cleans and seals the tiles and grout lines as a final step, if required.

• Makes recommendations for ongoing care (keeping in mind material guidelines for the specific tile and material installed)

OUTERclé recommends using mortar and grout that comply with the ANSI A118 and/or ISO 13007 classifications suitable for your project. Please consult with your installation professional to make these determinations.

For waterline or submerged installations, OUTER clé recommends using an epoxy grout meeting ANSI A118.3 standards.

• MATERIAL GUIDELINES. Review the material guidelines for the specific tile/material.

• SEALING, MAINTENANCE, AND CARE. Follow the installer’s sealing, maintenance, and care guidelines.

• BASIC CARE. Clean up all spills immediately, particularly any including acids, chemicals, and abrasive materials. Avoid harsh chemicals and acidic or alkaline cleaning products.

• ANNUAL SEALING AND REFINISHING. Hire a professional to seal or refinish annually based on the design professional/installer recommendations.

For more questions, please check out our FAQ section in our help center.